FREQUENTLY ASKED QUESTIONS

Zerovana is short for 'Zero-impact Nirvana'. 

It stems from our mission to help reduce the overall impact we have on our environment and achieving harmony with nature. Of course, absolute zero impact is not possible, but we can strive to minimize our impact as much as possible.

We're currently an online-only store - we're based in Dallas, Texas, USA.

We process all orders and ship it within 1-2 business days. After we ship the order, the time it takes to get to you depends on the shipping option selected at checkout. You will receive a shipping confirmation with the tracking information once the order is shipped.

Typically transit times are 3-7 business days within the US (Standard shipping) and 8-21 business days for International orders.

Please note that during holidays, processing and shipping times may vary. We appreciate your patience during this time.

On occasion, we offer shipping promotions, at which time US customers receive free shipping if they spend over a certain amount. These promotions may change periodically.

CURRENT PROMOTION

Contiguous USA:

FREE Standard shipping on all orders above $49 (Cart Total after all discounts/coupons. 3-7 business days).
$4.99 Flat-rate shipping otherwise (2-5 business days)
Expedited shipping options are also available at checkout.

Canada:

FREE Standard shipping on all orders above $99 (Cart Total after any discount/coupon. 8-10 business days). 
$12.99 Flat-rate shipping otherwise (8-10 business days) 
Expedited shipping options are also available at checkout.

Alaska, Hawaii, PR and Rest of the world:

Shipping rates are calculated at checkout 

Yes. We ship worldwide !

Items shipped outside of the United States may be subject to additional import duties, taxes and/or charges which are not included in the order total shown at checkout. International customers will be responsible for all import duties, customs and/or taxes. We recommend checking with your country’s customs office to determine what these additional costs will be prior to placing your order. 

We are not responsible for any shipping delays that may be affected by customs, natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States. Packages undeliverable by any shipping carrier and/or their international shipping partners will be cancelled and refunded once received and processed at our shipping hub.

All sales are final. We do not accept returns or exchanges.

However, in the unfortunate case that your order has arrived damaged or you feel it is not as described, please reach out to us at hello@zerovana.com or using our Contact Us form, within 14 days of receiving the order and we will do our best to make it right. 

We, at Zerovana, believe in the value of conscious consumption - we want to encourage people to only buy what they really need and research the products they intend to buy. We highly recommend reading product descriptions carefully and if there's additional queries about any of our products or policies, we're always just a click away - use our Contact Us form or email us at hello@zerovana.com. We do our best to respond to all queries within 1 business day. 

We think that the mindset of 'I want it RIGHT NOW' or 'I can always return it' leads to excessive carbon footprint, packaging waste, fuel and energy consumed in transporting items back and forth. In addition to minimizing your plastic-usage, we hope that you strive for minimal environmental impact as well to achieve zero-impact-nirvana.

Unfortunately, we cannot accept cancellations once payment has been processed.

We encourage you to fully research the products you intend to buy, BEFORE placing the order. Each product page has an 'Email Us about this Product' link - feel free to reach out to us any time about any feedback, concerns or product queries. We're just a click away - use our Contact Us form or email us at hello@zerovana.com.

If any package gets returned to our store due to incorrect address, unclaimed by the customer or undeliverable by the shipping carrier, please reach out to us, we will cancel the order and issue a refund equal to the order total minus the shipping charges and taxes. 

We are not responsible for packages that are lost or stolen. 

No, an account is not necessary to place your order. However, we highly recommend creating one - it gives you unified access to all your order information  instead of having to search through emails. Also, all our customers receive early-access to our discounts, deals and tips to reducing your impact, before they are available to everyone else.

Yes ! Check the 'Rewards' button on the bottom left of your screen. You can easily earn 'Clean Ocean Stars' for simple actions like creating an account, sharing on Facebook in addition to making purchases. Redeem your Clean Ocean Stars to earn big discounts on future purchases. Simply create an account and get started !

Yes ! You can easily earn $10 towards your next purchase by referring your friends and family. Not only do they get $10 towards their first purchase, but you also earn $10 each time they place an order ! Scroll down in the 'Rewards' button on the bottom-left, create an account and start referring. 

No, we're a Retail store and do not have any wholesale pricing.  

We're always looking for new products and small businesses that align with our values - if you think your product is a good fit for our store, please reach out to us at hello@zerovana.com. 

Thank you for your support. Please reach out to us with details about your online community presence and engagement and why you think it is a good fit and we'd love to figure out ways to collaborate with you.